Refund policy

Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

For customers located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mypetattic.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mypetattic.com .

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To help us resolve the issue quickly, we may ask for photos of the product and packaging.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Lost or Delayed Packages

If your package appears to be lost in transit, please contact us at support@mypetattic.com and we will work with the shipping carrier to resolve the issue.